Please note the estimated delivery date is based on placing your order PRIOR to 3:00 PM Eastern Standard Time, Monday-Friday, excluding holidays (listed below).
Expedited Shipping
For all expedited (non UPS ground) orders placed AFTER 3:00 PM Eastern Standard Time and/or on a weekend or holiday, the order will be processed the following business day and shipped according to your choice of shipping method.
Example: You place an order on Wednesday, 5:00 PM EST, choosing next business day shipping, your order will be processed on the following business day (Thursday) and will be shipped UPS Next Business Day to arrive on Friday.
Due to the large quantity of orders processed in our shipping department and the time involved in packaging and processing each order, we can not guarantee UPS Ground orders will ship the same day they are placed.
While French Paper Company promises to make every attempt to ship your order in a timely manner, we apologize for any inconvenience this may cause. Please choose the appropriate shipping method according to your time constraints.
Free Shipping Promotions
If you are participating in a free shipping promotion, PLEASE ANTICIPATE DELAYS IN FULFILLMENT. We will process free shipping orders in the order in which they are received. IF YOU YOU HAVE TIME CONSTRAINTS, PLEASE CHOOSE YOUR SHIPPING OPTION ACCORDINGLY.
Observed Holidays
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving (& Black Friday)
- Christmas
- New Year’s Day
All expedited orders received after 3:00 p.m. EST the day before any of these dates will ship the next business day.
As always, ground orders ship in the order they are received and are not guaranteed to ship the same day.
Damaged Delivery
All damages and shipment errors must be reported to French Paper within 24 hours of receipt of order.
Please contact us at FrenchAssetOrders@Frenchpaper.com or call 1-800-253-5952 (Monday-Friday 8:00AM-5:00PM EST) to report a damaged shipment.
Refused Delivery
Refused delivery of shipments from French Paper Company will result in a deduction of the original shipping amount from the credit issued for the returned product.